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Your account and our terms — transparent from day one

When you open an account with lucky apk, these terms spell out what you can do, how we handle your funds, and what happens if something goes wrong.

Clear account rulesPayment security explainedWithdrawal verification stepsHow we protect your data
lucky apk Your account and our terms — transparent from day one
GET HELP WITH TERMS

Contact us to discuss the terms or report an issue

Live chat support Open the chat bubble in your lobby — our team responds to questions about account rules, payment holds and disputes Monday to Sunday, 9am to 11pm Jakarta time.
Email for formal requests Send account disputes, data requests or term clarifications to [email protected]. We reply within 48 hours with next steps and policy explanations.
In-app Account Centre Tap your profile icon, then Account Settings, then Support. You'll find FAQs about terms, payment holds and withdrawal rules — many questions are answered there instantly.
HOW WE PROTECT YOU

Data security, cookies and your account rights under our terms

Data we keep and why

We store your name, email, payment details and betting history to verify your identity, prevent fraud and settle disputes. We keep this data for seven years after your last activity, then delete it unless local law requires longer retention.

Cookies and tracking

Our site uses cookies to remember your login, track your session and prevent fraud. You can disable cookies in your browser settings, but some features (live tables, withdrawals) may not work. We don't sell your data to third parties.

Account security

Set a strong password and enable two-factor authentication in Account Settings. Never share your login with anyone. If your account is compromised, contact support immediately — we can freeze it and review recent activity.

Your rights to your data

You can request a copy of your account data, ask us to correct it or request deletion where local law permits. Email [email protected] with 'Data Request' as the subject. We respond within 30 days.

Changes to these terms

We update our terms when laws change or we improve our service. We'll email you 14 days before any major change. Continued use of your account means you accept the new terms.

How to report a breach

If you suspect unauthorized access, fraud or a security issue, contact live chat immediately or email [email protected]. We investigate within 24 hours and take action to protect your account.

Questions about your account terms and our rules

No. Each person is allowed one account only. If we find multiple accounts linked to you, we'll close them and hold any funds pending verification. This rule protects everyone — it prevents bonus abuse and keeps the lobby fair.

Go to the login page and tap 'Forgot password'. Enter your registered email and we'll send a reset link within two minutes. If you no longer have access to that email, contact live chat with photo ID. Our team can update it for you in under an hour.

We can close an account immediately if we detect fraud, multiple accounts, underage access, or breach of these terms. Otherwise, we'll email you first explaining why. Your funds are always returned to your original payment method within 48 hours.

All results are final once recorded in our system. But if you think there's an error — for example, a live table disconnect or a display glitch — contact support within 24 hours with the bet ID. We'll review the stream and game logs and reply within 48 hours.

Open Account Settings, tap Wallet, then Withdrawal Preferences. You can set daily or monthly spending limits. For a full pause, contact live chat and request a cooldown period of 7, 30 or 90 days — we'll restrict deposits and logins during that time.

The complete terms are linked at the foot of every page on luckyapk.best, under 'Legal'. You can also email [email protected] and ask for a PDF copy, which we'll send within one business day.

These core terms apply everywhere we operate. However, access and eligibility depends on local law in your region. Some payment methods like QRIS may have local restrictions. Contact support if you're unsure whether these terms apply to your location.